Objective

Computer Skills

• Operating Systems: Windows NT, Windows ’95, Windows 3.x, DOS, VMS (Alpha and VAX), Mac OS 7.0, UNIX, NEXTSTEP
• Software, Proficient In: MS Word 7.0, WordPerfect 5.1, Lotus Notes 4.6, BBEdit 4.0, Reflections for UNIX and DOS, cc:Mail 7.0, Microsoft Internet Explorer 5.5, Netscape Navigator, Microsoft Outlook 9.0
• Software, Experience In: Visual C++ 6.0, MS Excel 7.0, Aldus PageMaker, Lotus Spreadsheet, AppWorx 4.6.6, Visual Test 6.0, Visual SourceSafe 6.0
• Hardware: IBM, Macintosh, NeXT
• Misc: QA Testing, the Internet, HTML, DCL Scripting, C++ (beginner), Perl (beginner)

Summary of Qualifications

• Reliable and dedicated team-player
• Excellent written and verbal communication skills
• Supervisory and training experience
• Enthusiasm and willingness to learn
• Top-notch problem solving skills
• Strong ability to adapt to new situations

Work Experience

• Development of new/updated products.
• Use of DCL & Perl scripting as well as in-house development tools.
• Work closely with Production group on deployment & transition of products from Development.
• Act as knowledge resource for Production team.

• Responsible for identification and development of day-to-day production process improvements.
• Act as knowledge resource for Production team.
• Work closely with Production group to troubleshoot process and data problems.
• Straddled the line learning responsibilities of new position while continuing activities with and acting as a resource for former group.

• Led data migration initiative and worked with team to test software for transition from mixed VAX/Alpha environment to Alpha-only VMS systems as part of the Y2K effort.
• Work closely with Production group to troubleshoot process and data problems.
• Responsible for identification and development of day-to-day production process improvements.
• Straddled the line learning responsibilities of new position while continuing activities with and acting as a resource for former group.
• Member of different CFTs responsible for UI design and performance requirements for upcoming production platform.

• QA testing and deployment of 70+ web-based databases.
• Work closely with support group to troubleshoot process and data problems.
• QA testing for 30+ CD-ROM products
• Production Project Leader - CD-Rom QA Automation

• Ensure incoming claims conform to government regulations
• Bring improperly submitted claims to resolution

• Developed documentation describing the use of new programs on the network as well as reference documentation for new Help Desk workers
• Provided software troubleshooting
• Installed software and hardware
• Facilitated numerous workshops
• Responded to faculty’s computer related questions
• Maintained technical upkeep of computer labs

• Oversaw and scheduled Computer Assistants
• Interviewed prospective employees
• Provided hardware/software troubleshooting
• Responded to student’s computer related questions via e-mail and phone.
• Maintained technical upkeep of computer labs

• Responded to student's computer-related questions via e-mail, phone and 'house calls'.
• Maintained technical upkeep of computer labs
• Provided software troubleshooting

• Interviewed candidates to fill vacancy within the English Department

Education

Extracurricular Activities

1998 - present
Founding Member / Researcher
Hockey Research Association (HRA) [Home Page]

1994 - 1996
Editorial Board Member / Asst. Editor - 'Perspectives' Section
The CAMPUS Newspaper, Allegheny College

1994 - 1996
Member / Treasurer
Creative Writing Group, Allegheny College

1992 - 1994
Disc Jockey / Asst. Music Director
WARC-FM, Allegheny College
I hold an FCC Radio Operator license

1992 - 1993
Vice-President and Co-Captain
Allegheny Fencing Club, Allegheny College